Privacy Policy

Effective Date: June 1, 2026

Welcome to Porcelina Group (“Porcelina,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, showroom, events, and other interactions.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, request information, schedule appointments, register for events, or otherwise interact with our services.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Company name
  • Business title or profession
  • Mailing address
  • Project information
  • Design preferences
  • Appointment requests
  • Event registration information
  • Any information submitted through contact forms, surveys, or communications with our team

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on the website
  • Referring websites
  • Website interaction data
  • General geographic location

This information helps us improve website performance, user experience, and marketing effectiveness.

How We Use Your Information

We may use your information to:

  • Respond to inquiries and requests
  • Schedule showroom visits and consultations
  • Provide product information and samples
  • Process event registrations
  • Communicate regarding products, services, and projects
  • Send newsletters, updates, invitations, and marketing communications
  • Improve our website and customer experience
  • Analyze website traffic and user behavior
  • Maintain business records
  • Comply with legal obligations
  • Protect our rights and business operations

Marketing Communications

By submitting your information through our website, you may receive communications regarding:

  • New product collections
  • Design inspiration
  • Industry insights
  • Showroom events
  • Promotions and special announcements
  • Company news and updates

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.

Cookies and Analytics

Our website may use cookies, pixels, and similar technologies to improve functionality and understand visitor behavior.

We may utilize services such as:

  • Google Analytics
  • Google Search Console
  • Meta Pixel (Facebook and Instagram)
  • LinkedIn Insight Tag
  • Other analytics and advertising technologies

These tools help us understand how visitors interact with our website and allow us to improve our marketing efforts.

You may adjust your browser settings to limit or disable cookies, although some website features may not function properly.

Sharing of Information

We do not sell personal information.

We may share information with trusted service providers that assist us in operating our business, including:

  • Website hosting providers
  • CRM and customer management platforms
  • Email marketing providers
  • Analytics providers
  • Event registration platforms
  • Technology and marketing partners

These providers are authorized to use personal information only as necessary to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

Data Security

We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites, manufacturers, design resources, or partner organizations.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

California Privacy Rights

California residents may have rights under applicable California privacy laws, including the right to:

  • Know what personal information is collected
  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information, subject to legal exceptions
  • Learn how personal information is used and disclosed

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our website and services are intended for adults and business professionals. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Your continued use of our website after any modifications constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact:

Porcelina Group
136 S. Robertson Blvd
Los Angeles, CA, 90048
(310) 773-9147
porcelinagroup.com